All questions related to your profile and managing it

• How can I change my password? 427
• I play in several clubs, can I have a single login? 276
• I have a single account across several clubs, how do I choose which club to display? 205
• A family member wants to become a member, can I add them? 161
• How do I book for a family member? 16
• I've lost my password. How can I recover it? 245
• How do I change my profile photo and information? 21
• I have several accounts: how do I merge them into a single login? 13
• How do I change the site language? 23
• How do I set my personal access code? 24
• My data: download, leave the club, delete my account 25
• How do I become a club member online? 18

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 157
• Why are some cells pink on the board? 383
• How can I make a booking 962
• How can I book with a guest? 260
• How can I edit a booking? 201
• How can I delete a booking? 306
• All courts are occupied. Can I join the waiting list? 90
• What payment methods are available to me for a booking? 113
• How to create an open booking 61
• How to join an open match 45
• Where can I find the court access code (door code)? 32
• How do I withdraw from an open match? 28
• How do I view my booking history? 24
• How do I see the weekly schedule? 26
• How do I find and book at another club? 23

How do I register for a camp or a school?

• Sign up for a tennis lesson 107

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 21
• How do I pay for a booking with my wallet? 18
• How do I split the payment with my partner? 23
• How do I use my restaurant vouchers? 18
• How do I view and pay my invoices? 16
• How do I download my certificates? 13
• How do I send money from my wallet to another member? 19

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 18
• How do I join my club's WhatsApp groups? 24
• How do I take part in the Défi-Plugin (challenge tournament)? 27

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 20
• How do I turn on dark mode? 16
• How do I install the Plugin.ch mobile app? 15
• How do I choose the notifications I receive on my phone? 10
• Where can I find the messages sent by my club? 13

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 11
• The administration home page 12

• Manage access 62
• Manage membership cards 38
• Manage clubhouse 21
• Manage restaurant credit 22
• Manage email sending 32
• Manage invoicing 29
• Manage member groups 29
• Manage registrations 19
• Manage special days 25
• Manage offers 31
• Manage online payments 23
• Manage billing regions 22
• Manage the club manager 35
• Manage challenge tournaments 27
• Manage RFID validation 17
• Manage general settings 30
• Setting up the accounts (general ledger) 7
• Configure EBICS: connect Plugin.ch to your bank 8
• Gate access log 10
• Manage multiple buildings 15

• Create a new court 45
• Manage court groups 42
• Manage booking periods 47
• Manage court usage 29
• List, edit, or delete a court 28
• Manage sports 20
• Close courts 25

• Create a new season 32
• Edit or delete a season 34
• Open the winter season by copying last season 14
• Link a sport to a season 17

• Manage recurrence authorizations 33
• Manage restrictions 23
• Manage subscription type 33
• Create booking prices: per session or per season 28
• Check rates with the rate grid 11
• Manage non-member and pay-as-you-go deductions 23
• Booking without a subscription: the guest subscription 17

• Create an item 33
• Assign an item to a member 31
• Edit or delete an item 15
• Delete an item assigned to a member 26
• Import linked items from Excel 9

• Display the member list 45
• Create a new member 57
• View a member's detailed information 30
• Display a member's operational data 34
• Manage member subscriptions 26
• Import member data 23
• Print member cards 21
• Print and export the member list 27
• Charge an item to a member or a group 27
• Link a member to a group 21
• Edit and delete a member 27
• Search for a member 20
• Managing duplicates: merging two profiles 13
• Managing units to be deducted: personalised hours and non-members 23
• Manage Swiss Tennis licenses 19
• Topping up a member's wallet 14
• Find and reactivate a removed member 19
• Issue a certificate for a member 17
• Managing families 16
• Handling erasure requests (GDPR) 18

• Add a new sponsor 26
• Invoice sponsors 30
• Re-invoice sponsors 23

• Assign and remove a role 31
• Roles and access: create and edit a role 27

• Running your tennis school: step by step 8
• Activating the Lessons module 35
• Creating lesson items 27
• Create, edit, and delete a lesson 21
• Manage lesson groups 20
• Manage lesson enrollments 49
• Prerequisite 34
• Invoice and reminder texts 21
• Teachers' schedule 17
• Grouped payments of registrations (basket) 21
• Change the rate of a registration 20
• Copy a lesson for the next season 18
• Changes during the season 11
• Cancel or make up a lesson 10
• What the coach does 3
• Prices, members and non-members 9
• Online payment and invoicing 1
• AVS number and Youth and Sport export 7
• Frequently asked questions about lessons 8
• Resolve scheduling conflicts 2
• Offer preferred time slots 4
• Place pupils automatically 11
• Send a coach their schedule 7
• Prepare the weekly schedule 9
• Copy last season's groups 10

• Complete management of equipment rental 33

• Find old invoice groups (archives) 31
• Invoice considerations and display 37
• Create invoices 41
• Send invoices by email 22
• Manage payment reminders 26
• Print invoices 37
• List and search invoices 28
• Edit and delete invoices 36
• Invoicing a membership fee or an item: what's the difference? 22
• Automatic reminders for e-mail invoices 17
• Keeping the accounts with the general ledger 18
• Manage family discounts 21
• Import accounts from Excel 14
• Carry an overpayment over to the next invoice 13
• Transit accounts for online payments 16
• How invoice dates are calculated 13
• Annuler une facture ou une ligne déjà comptabilisée 19

• List of bank payments 27
• Processing via bank files 29
• Process a manual payment 37

• Process installments 36

• Managing bookings in the schedule 63
• Configure and use open matches 39
• Manage the set times 18
• Create a promo code and use it 26
• Refund a fixed-hour session that was released and taken again 16
• Moving a booking and creating a recurrence in the schedule 17
• Creating and managing recurrences 14
• The weekly view and the all-sports view 17
• The cash journal and the history of a booking 22
• Manage cash register prices 14
• Offering items with a booking 15
• Deleted bookings and deletion records 21
• Replace a player on a fixed hour 21
• A fixed hour cannot be added: nothing is displayed 12

• Manage automatic emails 44
• Sending bulk emails 28
• Manage messages 42
• History of sent emails 24
• Writing an e-mail with the editor 22
• Birthday and inactive member e-mails 12

• Manage challenge tournaments 24

• Enable partner search 34

• The statistics dashboard 25
• Invoicing bookings from the statistics 14

• Access the program 35
• Booking by a member 51

• Creating and configuring a lesson 49
• Sign up for a tennis lesson 37
• Managing registrations (administrator) 30
• Managing groups and the schedule 25
• Tennis lesson invoicing 30
• Invoicing check and Youth and Sport export 28

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 24
• Adding and editing an employee 15
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 21
• Entering a compensated absence (army, maternity, illness, accident) 19
• The 13th salary and holidays for hourly employees 13
• Paying salaries and reconciling them with the bank 16
• Correcting an approved payslip 10
• Salary certificates and annual lists 15

You'll find all the questions about booking without an account

• How can I book if I don't have an account 860
• Where can I find available courts in my area? 139
• How can I edit/cancel my booking if I don't have an account? 155